Help Center
Texas-based support when you need it most.
Our team provides residential and business support to fix issues fast so you can get back online without the stress. Pick your path below.
Hours
24/7 Texas-based support
Real people answer the phone, no automated menus or offshore call centers.
Self-Service Tools
Quick fixes you can do yourself.
Most issues are resolved with one of these four tools. Try them first, and call us if youβre still stuck.
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Internet Speed Test
Check if youβre getting the speeds youβre paying for. Runs in your browser, no install required.
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Pay My Bill
View invoices, set up autopay, and pay your bill online through our secure billing portal.
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My Email (AMA EZMail)
Sign in to your AMA EZMail from any browser. Check, send, and manage your inbox.
Residential Support
Internet help for common home issues.
Quick answers to the most common residential connectivity questions. For anything else, call us at 806-322-2222 or use the form below.
How do I fix slow Internet? +
If your connection feels slow, start by power-cycling your router. Determine if the problem is across all devices or localized to one device, and restart the device youβre checking with as well (computer, phone, television). If the issue persists, contact support with the form below or by calling 806-322-2222.
What should I do if my Wi-Fi is not working? +
Make sure your router is powered on. Try power-cycling your router and rebooting your devices. If your Wi-Fi still isnβt working, reach out to our support team for help by calling 806-322-2222 or using the form below.
How do I fix common router issues? +
Unplug the router for about 60 seconds, then plug it back in. Check for loose cables and make sure the lights return to normal after rebooting.
Why does my Internet keep disconnecting? +
When your Internet keeps disconnecting, it can be caused by signal interference, outdated equipment, or network congestion. Restarting your router is a good first step. If the issue continues, we can help identify the problem.
What should I do during an Internet outage? +
Check with support to see if thereβs a known outage in your area. Restart your equipment and confirm connections. If service is still down, contact support for updates.
How do I report an Internet outage? +
Contact our support team at 806-322-2222 or use the form below as soon as possible. Provide your address and a brief description of the issue so we can work on restoring your service quickly.See all residential FAQs β
Business Support
Support paths for Texas businesses.
From connectivity issues to Managed IT escalations, here is how to get the right team on it fast.
Connectivity & Voice
Issues with business Internet, hosted Voice, or your phone system. Critical issues get priority routing.
- β Circuit drops or slow speeds
- β Voice quality issues
- β Multi-site connectivity problems
Managed IT & Microsoft 365
Workstation issues, user access, Microsoft 365, backups, monitoring, or anything covered by your Managed IT plan.
- β User account & access issues
- β Email, Teams, SharePoint
- β Backup, restore, monitoring alerts
Account & Billing
Invoices, payments, plan changes, and anything related to your AMA TechTel business account.
- β Pay your bill online
- β Update payment method
- β Plan changes & service add-ons
Report an Outage
If your business is offline, call us first so we can confirm whether itβs a known issue and start working on it.
- β 24/7 line answered by Texas team
- β Priority routing for outages
- β Status updates from a real engineer
Send a Message
Prefer to put it in writing?
Send us the details and a local support team member will get back to you. For urgent issues, please call so we can start working on it right away.
- βReplies from a real person, usually within one business hour
- βRouted to the right team based on issue type
- βNo automated triage or offshore call centers
Open a Support Ticket
Find Your Local Office
Real Texans, real addresses.
Stop by, send mail, or just know where we live and work.
Amarillo Business Office
7201 I-40 WestSuite 200
Amarillo, TX 79106
Amarillo Mailing Address
PO Box 1981Amarillo, TX 79105
Lubbock Business Office
4630 50th St.Suite 402
Lubbock, TX 79414
Still stuck?
Talk to a real Texas team.
If self-service didnβt resolve your issue, call us. A real person picks up, day or night.