About this position

February 4, 2016 | Department: | Location:

Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.

Customer Service Advisor Job Responsibilities

  • Handle inbound sales, customer service, billing and repair issues.
  • Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers.
  • Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers.
  • Follow guidelines set up for proper call handling processes and procedures.
  • Achieve quality metrics through Quality Assurance guidelines.
  • Make outbound calls to customers to help gather information as necessary to resolve issues.
  • Sell residential product offerings to inbound callers while following correct sales procedures.

Requirements

  • Candidates must be a proven customer support professional with at least three years of call center experience.
  • Must also possess a high level of energy and motivation.
  • Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
  • Telecommunications experience is a plus.
  • Must have a high school diploma.

Apply below

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