How does Remote IT work?

AMA’s Remote IT Support service provides greater visibility into your IT networks and delivers the tools you need to automate your IT services. With AMA, any IT support or management task is handled remotely, efficiently and non-intrusively.

With an ever growing list of feature, AMA’s Remote IT Support delivers best-in-class integration, leveraging the power of our platform to rapidly analyze systems, resolve problems, reduce on-site visits and ultimately save you time, all through a simple interface.

Expertise on demand

AMA’s Remote IT Support allows you to work with a dedicated, certified tech that will proactively monitor, maintain and protect your servers, desktops, laptops and devices while offering the fastest possible resolution to incidents that may arise.

Latest Remote IT Support resources

Keep your business’ assets consistent

With AMA Remote IT Support, we can deploy software and services to one device, a group of devices or to one or multiple locations without business disruption.

Keep employee’s phones accessible

Manage iOS and Android mobile devices with easy and secure enrollment, configuration, monitoring and reporting functions. With AMA’s Remote IT Support, it’s easier than ever to manage data plans, track geo-graphically, selectively wipe devices and more.

All systems go

State-based monitoring capabilities with configurable threshold rules alert us when systems fall below a certain threshold. New heartbeat technology allows for faster off-line detection, resulting in a faster response from your Remote IT Support.

Device doctorate

AMA Remote IT Support can identify, approve, update or ignore patches and hotfixes for one or multiple devices. Our workflow-based interface allows for smooth, intuitive navigation.

Our cutting-edge, native technology makes AMA’s Remote IT Support the most powerful, and feature-rich remote IT service available. With AMA, you get an unmatched arsenal of secure remote access, monitoring, management and automation capabilities.

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Remote IT Support benefits overview:

  • Remote IT is working even after you close for the night

  • Nearly-immediate response to issues and questions

  • More cost-effective than typical on-demand IT support

  • Focus on running your business - not fixing your devices

  • Servers, phone systems, and more fixed with a click

  • Don't worry about your backups or when to update